City888 Terms & Conditions – A Complete Guide to Using the Platform for Malaysian Players

By registering an account or using City888's services, you confirm that you have read, understood, and fully agree to all terms and conditions contained in this document, as well as our Privacy Policy and Responsible Gaming Policy, which form part of the overall agreement between you and City888.

Acceptance of these terms constitutes a legally binding contract. City888 reserves the right to amend, add to, or remove any part of these terms at any time without extended prior notice. However, we will always update the revision date at the top of this document and notify active members by email in the event of significant changes.

City888 is a platform that strictly for adult users aged 18 and above only. This is not merely a formality — it is our genuine commitment to protecting minors. By registering, you confirm that you are at least 18 years of age on the date of registration.

In addition to the age requirement, the following eligibility conditions apply to all City888 users:

• You are a Malaysian citizen or permanent resident, or are lawfully present in Malaysia at the time of using the platform.
• You have never been prohibited from using online gambling services by any court or regulatory authority.
• You are not registering on behalf of another person or using someone else's personal information without their consent.
• You are not using funds obtained through illegal activities to make deposits or place bets at City888.
• Your City888 account is for your personal use only – not for commercial activities or for acting on behalf of a third party.

City888 reserves the right to request age and identity verification at any time. If you are unable to prove your eligibility, your account may be suspended or closed immediately, and any existing balance may be non-withdrawable subject to the outcome of the review.

Each individual is only permitted to hold one (1) active account at City888 at any time. Holding more than one account — whether under the same name or different names — is a serious violation of City888's terms and may result in the closure of all associated accounts and forfeiture of any balances and bonuses.

During registration, you are required to provide accurate, complete, and up-to-date information, including:

• Full name as stated on your Malaysian identity card (MyKad) or passport.
• An active Malaysian mobile number that can be reached.
• A valid email address that you actively access.
• A strong, unique password for your City888 account.

You are solely responsible for maintaining the confidentiality of your City888 account password and login details. City888 will not be held liable for any losses arising from unauthorised access to your account if such access resulted from your own negligence in safeguarding your login information.

City888 supports Malaysia's most popular digital payment methods, making it fast and secure for players to deposit and withdraw. Accepted payment methods include Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX via Maybank2u or CIMB Clicks. All transactions are processed in Malaysian Ringgit (MYR) only.

Deposit Terms:

• The minimum deposit is RM 10 for all payment methods.
• All deposits must originate from a bank account or e-wallet registered in your name only.
• City888 does not accept third-party deposits – any deposit detected as originating from an unrecognised source will be held for review.
• Deposits that have been successfully credited to a City888 account cannot be reversed.

Withdrawal Conditions:

• The minimum withdrawal is RM 50 per transaction.
• Withdrawals may only be made to the same payment method used for the deposit, for security and anti-money laundering compliance purposes.
• City888 aims to process all withdrawals within 5 minutes. In exceptional cases, withdrawals requiring additional review may take up to 24 hours.
• New players making their first withdrawal may be required to submit identity verification documents (MyKad or passport) before the withdrawal is approved.

City888 offers a variety of bonuses and promotions to both new and existing members from time to time. All bonuses are subject to the following conditions, which apply universally unless otherwise stated in the specific bonus terms:

Welcome Bonus (New Members):

• A bonus of up to RM 1,888 is available to new City888 members on their first deposit.
• Each new player is eligible to claim the Welcome Bonus once only.
• This bonus cannot be directly converted to cash — it is subject to rollover requirements before a withdrawal is permitted.
• The standard rollover requirement is 30x the total bonus amount received, unless stated otherwise in the relevant promotional offer.

General Bonus Rules:

• City888 reserves the right to void any bonus suspected of being obtained through fraud, collusion, or system abuse.
• Players found to be using betting strategies specifically designed to exploit bonus conditions (known as "bonus abuse") may have their accounts closed.
• Bonuses cannot be transferred to another account or sold to a third party.
• City888 reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice.

All games available on City888 – including slots, Live Casino, table games, and e-sports – must be played in accordance with the rules set for each game. Non-compliance with game rules may result in the cancellation of any related winnings.

Slots and RNG Games:

• All slots and RNG games on City888 use a random number generator (RNG) that has been independently verified and audited to ensure true fairness and randomness.
• The RTP (Return to Player) values displayed are long-term statistical estimates and do not guarantee winnings in any individual session.
• Any technical disruption during gameplay that prevents a round's outcome from being verified will result in that round being voided and the stake returned to the player.

Live Casino:

• City888's live casino features real dealers and live video feeds. All game outcomes are final once a round is completed.
• Any video streaming interruption that creates uncertainty over a game outcome will be referred to stored video recordings for the purpose of determining the result.
• Players are prohibited from using any external software or tools designed to manipulate the outcome of Live Casino games.

City888 offers Sports Betting covering the Malaysia Super League, English Premier League (EPL), BWF badminton, and e-sports including MPL Malaysia and Mobile Legends Bang Bang. All sports bets placed on City888 are subject to the following rules:

• Odds: The odds displayed at the time a bet is placed are the odds that apply, unless a clear technical error has occurred. Odds updated after a bet is placed do not affect existing bets.
• Match Cancelled: If a match is cancelled before it begins, all bets placed on that match will be fully refunded to City888 players.
• Match Postponed: Bets placed before a match begins remain valid as long as the match proceeds within 48 hours of the original scheduled time. If the match is delayed beyond 48 hours, all bets will be refunded.
• In-Play Betting: In-play/live betting is final once confirmed by the City888 system. No cancellations are permitted after a live bet has been accepted.
• Betting Limits: City888 reserves the right to limit the bet amounts that any individual player may place on any market, particularly for players who consistently display unusual winning patterns.

As a City888 player, you agree not to engage in any of the following activities, which are considered serious breaches of these terms:

• Registering more than one account for yourself, or registering an account on behalf of another person.
• Using automation software, bots, or any tools designed to exploit City888's systems or games.
• Colluding with other players to gain an unfair advantage in casino games or Sports Betting.
• Using funds derived from illegal activities to make a deposit — City888 fully complies with Malaysia's anti-money laundering (AML) laws.
• Spreading false information or making defamatory statements about City888, our staff, or other players on any platform.
• Accessing the City888 platform via a VPN or other tools to conceal your actual location with the intent of circumventing applicable geographical restrictions.

City888 reserves the right to investigate any suspected activity and take appropriate action, including immediate account closure and forfeiture of any balance associated with that activity.

City888 reserves the right to suspend or close any player's account for the following reasons:

• Violation of any part of these terms and conditions.
• Identity fraud or the submission of false information during registration.
• Activity suspected to be money laundering or any other illegal activity.
• Failure to submit the requested identity verification documents within the specified timeframe.
• Requests from authorised law enforcement agencies.

If your account is suspended due to fraud or a breach of terms, any remaining balance may not be returned. If the closure is made at your own request (self-exclusion), any valid balance will be refunded subject to the appropriate review process.

Self-Account Closure: You may request the closure of your City888 account at any time by contacting our support team. Requests will be processed within 24 hours. Any uncashed bonuses will be automatically forfeited upon account closure.

City888 provides its platform and services on an "as-is" basis. While we make every effort to ensure the platform remains available and fully functional, we cannot guarantee that it will be free from technical disruptions, errors, or downtime at all times.

City888 is not liable for:

• Any financial losses resulting from betting decisions you make on our platform are entirely your own responsibility – all bets placed and game outcomes are yours to own.
• Internet disruptions or technical issues on your end that cause interruptions during a game session.
• Unauthorised access to your account resulting from your own negligence in safeguarding your login credentials.
• Any losses arising from the use of the platform by an ineligible individual using your account details.

City888 reserves the right to amend, update, or add to these terms and conditions at any time. Members will be notified of significant changes via email or in-platform notification at least 7 days before they take effect. Minor amendments or editorial corrections may take effect immediately without prior notice.

These Terms and Conditions are governed by and construed in accordance with the laws of Malaysia. Any dispute arising from or in connection with the use of the City888 platform or these terms shall first be resolved through negotiation between the player and City888. If negotiation fails, the dispute will be submitted to the jurisdiction of the competent courts of Malaysia.

If you have any questions, concerns, or complaints regarding City888's Terms & Conditions, we encourage you to reach out to our support team before taking any further action. We are committed to addressing every enquiry seriously and within a reasonable timeframe.

You can reach City888 via:

• Live Chat: Available directly on the City888 platform — average response time under 3 minutes, 24 hours a day, 7 days a week.
• Email: support@city888.online – responses within 12 hours for standard enquiries.

Our support team operates fully in both Bahasa Melayu and English to ensure clear and effective communication with all Malaysian players.